Privacy Policy

This Privacy Policy explains how Elevate Heights General Trading Co. Ltd (“Elevate Heights”, “we”, “us” or “our”) handles personal information through elevateheightsgroup.com (the “Website”). Elevate Heights operates Elevate Heights Apartment and provides information about its accommodation, construction, procurement and general trading activities in Juba, South Sudan.

1. Who operates the Website

The Website is operated by Elevate Heights General Trading Co. Ltd, located at VH4P+C6, Juba, Republic of South Sudan. Website and privacy inquiries may be sent to info@elevateheightsgroup.com.

2. Information we collect

Information you provide

When you submit an inquiry or contact us by email, we may collect your name, organisation, work email address, telephone number, inquiry type, number of occupants, preferred move-in or viewing dates, project or procurement requirements, message content and any other information you voluntarily provide.

Please do not include sensitive personal information or confidential third-party information unless it is reasonably necessary and you are authorised to provide it.

Technical information

When you access the Website, our hosting environment may automatically process limited technical information needed to deliver and protect it, such as an IP address, request date and time, requested page, browser or device information, referring page and server-error or security logs. The Website does not currently install analytics, advertising or behavioural-marketing tools.

3. How information is collected

We collect information when you use the Website inquiry form, send us an email, communicate with us after an inquiry, or when our hosting systems generate essential server and security records. The Website links to Google Maps but does not embed it; if you follow that link, Google processes information under its own terms and privacy practices.

4. How we use information

We may use personal information where reasonably necessary to:

• respond to and manage accommodation, viewing, partnership, construction or procurement inquiries;
• assess requirements, communicate next steps and maintain business correspondence;
• operate, maintain, troubleshoot and secure the Website and prevent spam, fraud or misuse;
• keep appropriate business, contractual, security and dispute-resolution records;
• establish, exercise or defend legal rights; and
• comply with applicable legal, regulatory, court or governmental requirements.

Submission of an inquiry does not create a tenancy, reservation, construction contract, procurement contract or other binding transaction.

5. Cookies and similar technologies

The Website does not currently use analytics, advertising or marketing cookies. The inquiry endpoint uses a PHP session as an essential security and rate-limiting measure after a form submission. The hosting provider may also use strictly necessary technologies to operate, protect or deliver the Website. These technologies are not used by Elevate Heights for behavioural advertising.

If non-essential analytics, advertising or embedded third-party tools are added later, this Policy must be updated and an appropriate consent mechanism should be implemented where required before those technologies are activated.

6. Sharing and disclosure

We do not sell personal information. We may disclose information, only as reasonably necessary, to hosting, email, IT, security or website-service providers acting for us; professional advisers such as lawyers, accountants or insurers; authorised personnel and contractors who need it to handle an inquiry; or a successor in connection with a genuine merger, restructuring, financing, acquisition or sale of relevant business assets.

We may also preserve or disclose information where we reasonably believe it is necessary to comply with applicable law, a valid court order or lawful governmental request; cooperate with regulators or law-enforcement authorities; investigate fraud, misuse or security incidents; protect the rights, safety or property of Elevate Heights, Website users or third parties; or enforce our Terms of Use. Any disclosure remains subject to applicable law.

7. International service providers

Some Website, hosting, email or technology service providers may process or store information outside South Sudan.

Where applicable, we take reasonable steps to use reputable service providers and appropriate contractual, organisational or technical safeguards.

8. Retention

We retain information only for as long as reasonably necessary for the inquiry or business relationship and for legitimate contractual, accounting, security, recordkeeping, dispute-resolution and legal-compliance purposes. Retention may vary according to the nature of the information and any applicable limitation, tax, corporate, regulatory or evidentiary requirement. Information may be deleted, anonymised or securely archived when it is no longer reasonably required.

9. Security

We use reasonable administrative, organisational and technical safeguards appropriate to the nature of the Website and information processed. The Website includes input validation, basic anti-spam controls and security-related response headers. However, no internet transmission, email, website or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk, subject to rights that cannot lawfully be excluded.

10. Your choices and questions

If you have any questions or concerns about personal information collected through our Website, you may contact us at info@elevateheightsgroup.com.

We do not retain every inquiry or communication we receive. Information may be deleted when it is no longer needed. We generally retain information only where it is necessary to respond to or follow up on an inquiry, maintain appropriate business records, or comply with applicable legal requirements.

11. Changes to this Policy

We may update this Policy to reflect changes in the Website, our practices or applicable requirements. The revised version will be posted here with a new “Last updated” date. Material changes should be communicated in a reasonably prominent manner where appropriate.

12. Contact

Elevate Heights General Trading Co. Ltd
VH4P+C6, Juba, Republic of South Sudan
Privacy inquiries: info@elevateheightsgroup.com